Terms and Conditions of Sale
These terms of sale are concluded on the one hand by the company Imphair with a share capital of 1000€, whose registered office is located at 771 Avenue Marc Lepoutre, 84700 Sorgues, registered with the Avignon Trade and Companies Register under number 97790388900011, managing the website https://www.imphair.eu/, and on the other hand, by any natural or legal person wishing to make a purchase or sale of scalp-related care services (hair implant and others) and dental care services through this website.
Article 1. Purpose:
These terms of sale are intended to define the contractual relationships between Imphair and user customers, on the one hand, and between Imphair and healthcare professional users who wish to sell their scalp and dental care services, as well as the conditions applicable to any purchase or sale made through the website https://www.imphair.eu/. The payment of service fees or the registration of users on this site implies an unconditional acceptance by them of these terms of sale, which they acknowledge having read beforehand. Before any transaction, the user declares, on the one hand, that the purchase or sale of services on the website https://www.imphair.eu/ is not directly related to their professional activity and is limited to strictly personal use, and on the other hand, they acknowledge that they have full legal capacity, allowing them to be bound by these general terms of sale.
Imphair reserves the right to modify these terms of sale at any time, in order to comply with any new regulations or to improve the use of its site. Therefore, the applicable conditions will be those in effect on the date of the order by the buyer.
Article 2. Services Offered:
A. Website Operation:
The web application (the site) of Imphair facilitates the connection between two types of users: healthcare professionals (clinics) and clients. The site is primarily dedicated to healthcare services in Turkey. Each healthcare professional has the opportunity to showcase their skills, establishment, and services, which will mainly be scalp-related care services (hair implant and others) and dental care services. The application allows professionals to highlight their offered services and provide clients with a choice of these services.
Client users, on the other hand, will have the opportunity to book a care session via the website. The system is based on a QR code to track all movements and ensure proper client support. This system ensures the smooth progress of the journey.
B. Services Offered:
The services offered are those listed on the website https://www.imphair.eu/ of the company Imphair, subject to the availability of professionals. Imphair reserves the right to modify the range of services offered at any time according to their evolution. Each operation is presented on the website as a description outlining the main steps and characteristics of the offering healthcare center. The photographs are as faithful as possible to the reality of the services offered, but do not engage the company Imphair in any way. The scalp and dental care services presented on the website https://www.imphair.eu/ are mainly intended for European and Turkish users, as well as users residing in countries where such services are not prohibited.
Article 3. Registration Management:
A. Professional Accounts:
The application allows healthcare professionals to register or log in. A connected professional has access to all specific functionalities dedicated to professional accounts. If the professional forgets their password during login, they can click the 'Forgotten password' button to receive a password reset link by email, where they can set their new password.
To identify a professional during registration, the requested fields are :
- Contact email address
- Password
- Business name and registered office
- SIRET number for the registered office / Company identifier for the registered office
- Address of the care center
- Landline phone number of the care center
- Name of the main/professional contact
- First name of the main/professional contact
- Mobile phone number of the main/professional contact
- VAT number, KBIS (French business registry extract), and Turkish ID if the clinic is based in Turkey
After registration, a validation email will be sent to the professional to verify their account.
B. Client Accounts:
The application also allows client users to register or log in. A connected user has access to all functionalities specific to client accounts. If the user forgets their password during login, they can click the 'Forgotten password' button to receive a password reset link by email, where they can set their new password.
To identify a user during registration, the requested fields are :
- Email address
- Password
- Last name
- First name
- Phone number
After registration, an email validation will be sent to the user to verify their account.
Article 4. Prices:
The prices listed on the site are in Euros (€) inclusive of all taxes (VAT), taking into account the VAT applicable on the day of payment. Any change in the VAT rate may be reflected in the price of all the services offered. The company Imphair reserves the right to change its prices at any time, subject to the understanding that the price listed in the catalog on the day of the order will be the only one applicable to the user.
A. Payment Methods:
Before any payment, the user must create an account on the website https://www.imphair.eu/. The account creation section is accessible directly from the menu bar. For each visit, if the user wishes to make a payment or check their account, they will need to identify themselves using this information. Imphair offers the user the option to pay for the operation fees in a single step:
- Secure payment by credit card: The client user selects the type of service or intervention desired, chooses the healthcare center or professional that suits them, and then proceeds to payment by credit card.
The client user is then redirected to the secure interface of Stripe to securely provide their personal credit card information. If the payment is accepted, the service is recorded and reserved, and the contract is definitively formed. Payment by credit card is irrevocable. In case of fraudulent use of the card, the user can demand the cancellation of the card payment; the amounts paid will then be credited or refunded. The cardholder's liability is not engaged if the disputed payment was made fraudulently, remotely, without the physical use of their card. To obtain a refund of the fraudulent debit and any bank charges that the transaction may have incurred, the cardholder must dispute the debit in writing with their bank within 70 days following the transaction, or even 120 days if the contract with the bank provides for it. The amounts debited are reimbursed by the bank within a maximum period of one month after receiving the written dispute from the cardholder. No fees for the reimbursement of amounts will be charged to the cardholder.
Confirmation of payment implies acceptance of these terms of sale, acknowledgment of having full knowledge of them, and waiver of any other conditions, except for these. All the provided data and the recorded confirmation will constitute proof of the transaction. The company Imphair will communicate the confirmation of the payment registration by email.
If the user wishes to contact Imphair, they can do so by postal mail at the following address: 771 Avenue Marc Lepoutre 84700 Sorgues; by email at the following address: contact@imphair.eu, or by phone at +33 6 67 24 41 40.
B. Professional Remuneration and Referencing:
The company Imphair earns a commission from professionals for each client, in exchange for the matchmaking services it provides via its website.
Professionals who wish to do so can also request to be referenced on our web application. This request will be subject to a fee with a monthly or annual subscription, along with a commission (15%) after each client's payment. To submit a referencing request, a form must be completed and PDF / PNG / JPG files attached to validate the referencing. The required fields for the referencing request are :
- Minimum price of the service
- Service details (e.g., Procedure details, clinic details, etc.)
- Supporting evidence (e.g., to prove ownership of the center or their role as secretary-general)
- Choice of referencing (whether the center should appear in the top search results/list or not)
The validation of referencing will be done by the Imphair teams. Once the referencing is approved, a client can order services / care from the healthcare professional, and the professional will be visible in the list of professionals or through a search.
Article 5. Withdrawal:
Under Article L121-20 of the Consumer Code, the user has a period of fourteen working days from the payment date to exercise their right of withdrawal and express their intention to no longer receive the care. They will then receive a refund without any penalty for the paid fees.
Article 6. Warranty:
All healthcare professionals and centers presented on the Imphair website have undergone thorough verification by the company, both in terms of their legal legitimacy and/or authorization to operate and their skills. Imphair's associates have visited all the clinics presented on the site in person to meet the healthcare professionals. Verification of diplomas and national accreditations was also carried out on-site with the competent authorities.
To ensure the quality of the offered care, Imphair's associates have also attended operations performed by partner clinics and professionals, and have also exchanged with clients after their intervention to gather their feedback. A video excerpt of this tour is directly accessible on the site for all users.
Article 7. Liability:
Imphair, in the process of distance selling, is only bound by an obligation of means. It is not a healthcare center or care provider. Its liability cannot be engaged for any damage resulting from the operation or the care service received by a client or any other damage resulting from the use of the Internet network, such as data loss, intrusion, viruses, service interruption, or other unintentional problems. Access to client information and photos is strictly controlled and reserved for healthcare professionals with whom Imphair has implemented technical and contractual security measures in accordance with the General Data Protection Regulation (GDPR).
The responsibility of Imphair cannot be engaged in case of misappropriation of images or data from its site by a user. However, the company reserves the right to take legal action against any user who does not comply with any contractual clauses and GDPR regulations.
Article 8. Intellectual Property:
All elements of the website https://www.imphair.eu/ are and remain the intellectual and exclusive property of the company Imphair. No one is authorized to reproduce, exploit, or use in any way, even partially, elements of the site, whether in the form of a photo, logo, visual, or text.
Article 9. Dispute Resolution:
These terms of distance sale are subject to French law. For all disputes or litigation, the competent court will be that of Avignon.
